Contact

VELENCY – Get in Touch

At Velency Living, we are committed to providing high-quality home products and excellent customer service. If you have any questions about our products, orders, or policies, we’re here to help.

Company Information

• Business name: Elevra Global Ltd.
• Registration number: 77893266
• Address: Rm 509, 5/F The Cloud 111 Tung Chau St Tai Kok Tsui Hong Kong
• E-mail: info@elevraglobal.com

• Phone: +447491596839
  All emails will be answered within 24 hours on working days.
  Opening hours:
  Monday - Friday: 08:00 - 18:00
  Saturday - Sunday 11:00 - 17:00
  

Customer Support

Email: info@velency-living.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: 10:00 AM – 4:00 PM (GMT) (Limited support available via email only)

Frequently Asked Questions (FAQ)

For quick answers to common questions, visit our FAQ page.

Returns & Refunds

For information about returning products and our refund policy, please check our Returns & Refunds Policy.

Business Inquiries & Partnerships

For B2B partnerships, bulk orders, or collaboration opportunities, contact us at info@velency-living.com.

Press & Media

For press releases, media collaborations, and influencer partnerships, reach out to us at info@velency-living.com.