GDPR Compliance Policy

1. Introduction

This GDPR Compliance Policy outlines how Velency Living complies with the General Data Protection Regulation (GDPR) and ensures the protection of personal data.

2. What Personal Data We Collect

We may collect:

  • Contact details: Name, email, phone number.
  • Order details: Shipping and billing addresses.
  • Payment details: Securely processed by third-party providers.
  • Analytics data: Browsing activity and preferences.

3. How We Use Your Data

  • To process orders and provide customer support.
  • To improve our website and user experience.
  • To send marketing emails (only with consent).

4. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data.
  • Correct or delete inaccurate data.
  • Withdraw consent for marketing emails.
  • Request data portability to another service provider.

To exercise your rights, email info@velency-living.com.

5. How We Protect Your Data

  • Secure encryption and access controls.
  • Data is only stored for as long as necessary for business and legal requirements.

6. Third-Party Sharing

  • We do not sell or share your data with third parties for marketing.
  • We only share necessary data with trusted service providers (e.g., payment processors, couriers).

7. Complaints & Contact

If you have concerns about data privacy, you can:

  • Business name: Elevra Global Ltd.
  • Registration number: 77893266
  • Address: Rm 509, 5/F The Cloud 111 Tung Chau St Tai Kok Tsui Hong Kong
  • E-mail: info@elevraglobal.com

  • Phone: +447491596839
    All emails will be answered within 24 hours on working days.

  • Opening hours:
    Monday - Friday: 08:00 - 18:00
    Saturday - Sunday 11:00 - 17:00