Shipping Policy

1. Order Processing

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Costs & Delivery Estimates

We offer free standard shipping on all orders.

United Kingdom

  • Processing Time: 1-3 business days
  • Shipping Time: 5-10 business days

International Shipping

  • Delivery times vary by country and will be calculated at checkout.
  • Customers are responsible for import duties, VAT, and customs fees where applicable.

3. Tracking Your Order

  • You can track your order here: Track My Order
  • Tracking details may take 48 hours to update.

4. Shipping Issues

  • If your order is delayed, lost, or damaged, please contact info@velency-living.com within 30 days of the expected delivery date.

5. Changes to This Policy

Velency Living reserves the right to modify this policy. The latest version will always be available on our website.

  • Business name: Elevra Global Ltd.
  • Registration number: 77893266
  • Address: Rm 509, 5/F The Cloud 111 Tung Chau St Tai Kok Tsui Hong Kong
  • E-mail: info@elevraglobal.com

  • Phone: +447491596839
    All emails will be answered within 24 hours on working days.
    Opening hours:
    Monday - Friday: 08:00 - 18:00
    Saturday - Sunday 11:00 - 17:00