Privacy Policy

Last updated: 12/02/2025

Velency Living ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.velency-living.com (the "Website") and interact with our services.

By using our Website, you consent to the collection, storage, and use of your personal data in accordance with this Privacy Policy.

1. What Information Do We Collect?

When you use our Website or make a purchase, we may collect the following types of personal data:

1.1 Information You Provide to Us:

  • Name, address, email address, and phone number (for order processing and customer support).
  • Payment information (processed securely by third-party payment providers).
  • Account login details (if you create an account).
  • Any information you submit through contact forms or customer support channels.

1.2 Information We Collect Automatically:

  • IP Address – Helps us understand location-based preferences and security concerns.
  • Device Information – Includes browser type, operating system, and access times.
  • Browsing Activity – Pages visited, time spent on pages, and referral sources.
  • Cookies & Tracking Data – Used for analytics and improving user experience (see Section 7).

1.3 Marketing Preferences:

If you opt in, we may collect information on your preferences for receiving marketing emails about new products, special offers, and updates.

2. How Do We Obtain Your Consent?

We only process your personal data when:

  1. You provide consent (e.g., when signing up for marketing emails).
  2. It is necessary to fulfill a contract (e.g., processing an order).
  3. We have a legitimate interest (e.g., fraud prevention, website analytics).

2.1 Withdrawing Consent

If you wish to withdraw consent for marketing communications or data collection, you may:

  • Click the "unsubscribe" link in marketing emails.
  • Adjust cookie settings in your browser.
  • Contact us at info@velency-living.com.

3. How Do We Use Your Information?

We use your information for the following purposes:

  • To process and fulfill orders – Including payment verification and delivery.
  • To provide customer support – Answering inquiries and resolving issues.
  • To improve our Website – Using analytics to enhance user experience.
  • To comply with legal obligations – Meeting UK and EU legal requirements.
  • For marketing (with consent) – Sending updates, promotions, and recommendations.

We do not sell or rent your personal data to third parties.

4. Disclosure of Your Information

We may share your data in the following circumstances:

  • Legal Requirements: If required by law, court order, or regulatory authority.
  • Business Transfers: If our company is merged, acquired, or sold.
  • Fraud Prevention & Security: If necessary to protect our rights or customers.
  • Service Providers & Payment Processors: To complete transactions (see Section 5).

5. Third-Party Services

5.1 Payment Processing

We use secure third-party payment gateways (such as PayPal or Stripe) to process transactions. These providers comply with PCI-DSS security standards to protect your payment details.

5.2 Analytics & Tracking

We use Google Analytics and similar tools to understand user behavior. You can opt out by using the Google Analytics Opt-Out Tool: https://tools.google.com/dlpage/gaoptout.

5.3 External Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to read their policies.

6. Data Security

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss.

  • SSL Encryption – Ensures secure transmission of personal data.
  • Access Controls – Restricted access to customer information.
  • Regular Security Audits – Continuous improvements in data protection.

However, no online transmission is 100% secure, so we encourage users to take their own precautions.

7. Cookies & Tracking Technologies

Cookies are small text files stored on your device to improve your browsing experience.

7.1 Types of Cookies We Use:

🔹 Essential Cookies – Required for website functionality (e.g., login, cart management).
🔹 Analytics Cookies – Help us track visitor activity (Google Analytics).
🔹 Marketing Cookies – Allow us to show personalized ads (only with consent).

7.2 Managing Cookies:

You can adjust your cookie preferences via your browser settings or opt out of targeted advertising via:

8. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, you have the following rights:

✔ Right to Access – Request a copy of the data we hold about you.
✔ Right to Correction – Ask us to correct inaccurate information.
✔ Right to Deletion ("Right to be Forgotten") – Request data deletion in certain cases.
✔ Right to Restrict Processing – Limit how we use your data.
✔ Right to Data Portability – Transfer your data to another service provider.
✔ Right to Object – Opt out of direct marketing.

To exercise these rights, contact us at info@velency-living.com.

9. Age Restrictions

Our Website is not intended for children under 16. If we become aware of data collected from minors without parental consent, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or a website notice.

Last updated: 12/02/2025

11. Contact Information

For any privacy-related concerns, please contact:

  • Business name: Elevra Global Ltd.
  • Registration number: 77893266
  • Address: Rm 509, 5/F The Cloud 111 Tung Chau St Tai Kok Tsui Hong Kong
  • E-mail: info@elevraglobal.com

  • Phone: +447491596839
    All emails will be answered within 24 hours on working days.
    Opening hours:
    Monday - Friday: 08:00 - 18:00
    Saturday - Sunday 11:00 - 17:00

If you are unsatisfied with how we handle your data, you have the right to file a complaint with the UK Information Commissioner's Office (ICO):
ICO Website: https://ico.org.uk/make-a-complaint/